Pre-Conference Courses

Grow, Elevate, & Succeed: #NENA2025 Pre-Conference Courses

Get a head start on your NENA 2025 experience with our expertly designed pre-conference courses! Whether you're looking to enhance your leadership abilities, refine your dispatching techniques, or prepare for the future of 9-1-1, these in-depth training opportunities provide the knowledge and tools you need to advance your career.
 

Featured Pre-Conference Courses

• Center Manager Certification Program (CMCP) – Build the leadership, management, and operational skills essential for PSAP success.
• Center Supervisor Program – Gain the knowledge and confidence to lead your team, manage conflict, and drive performance.
• Center Training Officer (CTO) Program – Learn the best practices for training new employees and fostering long-term retention.
• Enhanced Caller Management – Master the art of effective call-taking and decision-making under pressure.
• NG9-1-1 Essentials: Demystifying the NG9-1-1 Call Flow – Prepare for the future of emergency communications with in-depth training on NG9-1-1 technology.
• Conflict Management – Turn workplace conflicts into opportunities for dialogue, collaboration, and growth.
• Enhanced Police Dispatching – Sharpen your dispatching skills to handle high-pressure law enforcement situations.
• CMCP Alumni Seminar – Stay ahead of industry trends and reconnect with peers in this exclusive CMCP graduate session.
• Transforming 9-1-1 Center Culture – Learn how to create a positive, accountable, and high-performing workplace culture.
• Preventing Telecommunicator Tunnel Vision – Develop strategies to avoid common pitfalls and stay at the top of your game.

Why Attend NENA 2025 Pre-Conference Courses?

• Gain valuable insights from industry experts.
• Develop critical skills that improve your day-to-day performance.
• Work towards ENP certification and career advancement.
• Engage in hands-on learning tailored to the challenges of emergency communications.

Make the most of #NENA2025 by registering for a pre-conference course. These sessions provide an unparalleled opportunity to expand your expertise, earn continuing education credits, and engage with fellow professionals in a focused learning environment. Visit the event schedule for dates, times, and additional details!